Proactive Service vs Reactive Support

When we talk with business leaders we often hear about their perception of Proactive Service vs Reactive Support.  Many business have been told that Proactive Support includes things like patch updates, anti-virus checks, computer monitoring, and so on.  While you can consider these items to be proactive in nature, doing them independently doesn’t offer much value to the end result … Read More

Are You Hitting Your Goals?

Straight and simple. Are you hitting your goals? Do you have them written out for the quarter, year, next 3 years? What do they look like? Most importantly, how is technology helping you? Can you answer that last question directly? Most companies can’t. In fact, most companies can’t answer much at all about the impact technology makes on their business. … Read More