Our process uses Five Service Delivery Areas to guarantee measurably superior results with your business technology. Each area has a specific role to play in your technology success.

For much of IT servicing’s history, your managed IT service partner worked on a time & materials basis — you only paid your partner (or called them) when things went wrong. The only time they delivered time or materials was when it came time to troubleshoot a problem.

But by that time, it’s too late; you’re already losing hours (if not days or weeks) of productivity while your IT environment is down or compromised.

While it may have seemed to be a beneficial (and cheaper) arrangement, the incentive relationship is actually backward — the more the IT company gets called, the more money they make. It’s not in their best financial interests to prevent problems before they arise; it’s better for them when they’re needed more, not less.

That’s why we inverted the model. We want our every thought, strategy and solution to align with our clients’ best interests. To that end, we partner with our clients on a flat-rate, monthly pricing structure that rewards reliability, predictability and uninterrupted up time. In our working relationships, the onus is on us to keep you healthy, happy and productive — if we can keep your IT environment stable and efficient, everyone wins.

That may appear to be a small shift in working models, but it delivers best-in-class ROI results for our partners.

Most of our clients operate service-oriented companies, meaning their #1 cost is usually labor. In these scenarios, if their employees can’t work or perform at maximal efficiency because of IT issues, the company’s labor costs are being wasted while their margins shrink.

To ensure that doesn’t happen, we build IT environments defined by stability and predictability. We test every client environment often and rigorously to ensure peak reliability.

Because if you rarely have cause to call us — and your IT just works without you having to think about it — your focus is where it should be: increasing productivity and bottom line results.