The Quantum Process


Our process uses Five Service Delivery Areas to guarantee measurably superior results with your business technology. Each area has a specific role to play in your technology success.

Tech Alignment Manager

Your day to day Tactical IT Management Resource

Technology Alignment
Frequent Site Visits
Workflow Integration
Compliance Measurement
Proactive Resolution
Employee Training

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CIO

Your Strategic guide for Business Technology

Technology Roadmap
Strategic Guidance
Business Impact Measurement
Performance Reporting
Budget Planning
Risk Identification

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Professional Services

Specialized group focused on new IT initiatives

Implement new Technology
Project Planning
Office Relocations
Upgrades and Updates
Training & Orientation

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Support Services

Reactive support people for immediate help

Remote Helpdesk
On-site Service
How-to Questions
Alerts Management
After Hours Support
Proactive Communication

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Centralized Services

24 hour monitoring service built to resolve issues proactively

Infrastructure Monitoring
Patch Management
Anti-virus/Anti-Malware
Backup Systems
Cloud Services

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The Managed IT relationship is broken — so we fixed it


For much of IT servicing’s history, your managed IT service partner worked on a time & materials basis — you only paid your partner (or called them) when things went wrong. The only time they delivered time or materials was when it came time to troubleshoot a problem.

But by that time, it’s too late; you’re already losing hours (if not days or weeks) of productivity while your IT environment is down or compromised.

While it may have seemed to be a beneficial (and cheaper) arrangement, the incentive relationship is actually backward — the more the IT company gets called, the more money they make. It’s not in their best financial interests to prevent problems before they arise; it’s better for them when they’re needed more, not less.

That’s why we inverted the model. We want our every thought, strategy and solution to align with our clients’ best interests. To that end, we partner with our clients on a flat-rate, monthly pricing structure that rewards reliability, predictability and uninterrupted up time. In our working relationships, the onus is on us to keep you healthy, happy and productive — if we can keep your IT environment stable and efficient, everyone wins.

That may appear to be a small shift in working models, but it delivers best-in-class ROI results for our partners.

Most of our clients operate service-oriented companies, meaning their #1 cost is usually labor. In these scenarios, if their employees can’t work or perform at maximal efficiency because of IT issues, the company’s labor costs are being wasted while their margins shrink.

To ensure that doesn’t happen, we build IT environments defined by stability and predictability. We test every client environment often and rigorously to ensure peak reliability.

Because if you rarely have cause to call us — and your IT just works without you having to think about it — your focus is where it should be: increasing productivity and bottom line results.

Timing Is Everything

Common Client Implementation Timeline


First 30 Days

  • Standardized Best-Practice Infrastructure
  • Network Diagram & License Management
  • Executive Summary IT Performance Report
  • Measurable Support System (24×7)
  • Enterprise-Level Security Policies

At 90 Days

  • Stable and Scalable IT Systems
  • 93% Reduction in IT Issues
  • 99% Server & Application Uptime
  • IT Performance Reviews

In 9 Months

  • “Anywhere Access” to All Systems
  • 99% IT Infrastructure Efficiency
  • Technology Roadmap (TRM) Goal Reviews
  • Complete Disaster Survivability

Local Service from An English-Speaking American


INDUSTRIES WE SERVE

Agriculture
Architecture / Engineering
Communications
Construction / Development
Consulting
CPAs
Distribution
Education
Entertainment
Financial

Government
Healthcare
Information Technology
Insurance
Legal
Manufacturing
Marketing / PR
Media
Non-Profit
Oil & Gas

Printing
Real Estate
Recruiting
Retail
Software Development
Sports
Telecommunications
The Arts
Transportation
Utilities

What We Do

We believe that our clients should expect their technology to enhance their ability in the workplace, not hinder it. We strive to provide the kind of service you would be proud to talk about.


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Get Pricing


At the end of the day, our plans come down to one simple thing: how much time do we need to bring long-term success to your business. Our pricing is honest and straightforward.


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