IoT does some pretty awesome stuff… and opens you up to all kinds of risk

IoT

The Internet of Things (IoT) has been on the horizon for years —  in some ways, decades even. From fictional depictions as far back as the Jetsons to the promise of a smart home with intuitive tech that not only responds to your every command but can anticipate all your needs, it’s been a tantalizing frontier in consumer electronics for … Read More

Leverage and Lindstrom Complete First Full Quarter as Combined Entity

Merger Image

Leverage Technologies has built its services with emphasis on strategic planning, while Lindstrom grew its practice upon a reputation for reliable IT systems and support. The merger has come about based upon a long-standing relationship started in 2010. The new Leverage Technologies will have strengthened capabilities to include on-site IT support, an in-house escalation path for deep technical support, and … Read More

The Cloud is NOT for Everyone

The cloud concept has a lot of momentum lately, but it’s not the right solution for everyone.  So what determines if the cloud is right for you?  There are a few key characteristics of your business that will push you towards a cloud implementation.  How far you go is determined by your need for those characteristics.  The important thing to … Read More

Proactive Service vs Reactive Support

When we talk with business leaders we often hear about their perception of Proactive Service vs Reactive Support.  Many business have been told that Proactive Support includes things like patch updates, anti-virus checks, computer monitoring, and so on.  While you can consider these items to be proactive in nature, doing them independently doesn’t offer much value to the end result … Read More

Are You Hitting Your Goals?

Straight and simple. Are you hitting your goals? Do you have them written out for the quarter, year, next 3 years? What do they look like? Most importantly, how is technology helping you? Can you answer that last question directly? Most companies can’t. In fact, most companies can’t answer much at all about the impact technology makes on their business. … Read More

Technology Pain Threshold

I’m always surprised by the difference in pain thresholds between companies.  One company will put up with all sort of terrible atrocities in their infrastructure and never say a word.  Another company will raise hell the moment a printer doesn’t work.  I suppose this is a matter of culture, but what is that actual impact on the business?  The Emerson-Ponemon … Read More

How Is Any Company Different?

I’ve been thinking a lot lately about one question:  What actually makes a company different?  I started to consider this question in reference to my own company, but then I thought about it in a larger sense.  What makes any company different?  It seems that you can rattle off a few attributes that might make a company different, but I … Read More

Staff Time Management

We’ve noticed a trend in the past couple of years in our business and with our clients as well.  As a business matures and grows the people in that business must do the same.  The Financial Times points out that Staff Time Management is one of the key differentiators between growing firms and those that stagnate (ref:  https://goo.gl/zu0tX6).   The logistics … Read More

The Leverage Service Experience

The Leverage Service Experience is unique.  It’s like the feeling you get when you go home for Thanksgiving.  You don’t use it everyday, but when you do it feels comfortable and familiar.  The person you talk to knows who you are and what you like.  They know how you like to be treated and how you want your computer to … Read More

Find Employees that Fit

Leverage is in a service industry, and service is provided by people.  So the most important ingredient for our service recipe is the people that provide the service.  We can have the best technology and the best processes with the best plans, but if we don’t have great people then none of it matters.  People are the glue that holds … Read More